Refund and Returns Policy

30 Business Days Free Return and Exchange

Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the items that we made meet your requirement.
If you are not 100% satisfied with the quality of your purchase from tinyring.shop,you can return or exchange them within 30 business days.

General Return Process

Initiate a return: Please email us at [email protected] with photos or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return or Exchange

Your order will be submitted to either replacement or refund if:
Your order did not reach your address within the expected time.

Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 7 business days from the date of receipt with full of clear evidence as below:

– Photo(s) of quality issues and any damaged parts of the actual product received.
– Photo(s) of the inaccurate product delivered (in case of incorrect color from original order);
– Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order);
– Photo(s) of the original shipping label of the product received.

Items returned without authorization will not be accepted.
When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items
Damage/Lost caused by customers are non-refundable.

Disclaimer

You must provide all information and/or documentation in connection with your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if you fail to provide the information and/or documentation requested or if you provide inaccurate or fraudulent information.
When you submit a purchase, the risk of order loss is transferred from our store to you/your party once your order is delivered to the carrier. You will bear all related liabilities and risks during the third-party transportation of your order.
We shall not take any liabilities for any loss or shipment delivery failure due to: recipient’s unavailability, incorrect or insufficient addresses, or package refusal Therefore, kindly ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us at [email protected] as soon as possible to receive prompt support.

Return Address

Please send the package to the following address and send the tracking information to our customer email.
Address:6178 Heardsville Rd, cumming, GA, 30028, US

Refund

– We will arrange a refund for you within 1-3 business days after receiving your package.
– Cancel the order, we will arrange a refund for you within 1 business day.
– For bank card refunds, it may take 5-10 business days to appear in your account. This delay depends entirely on your credit card company and its intermediaries.